ISO 9001 Certifications

REACH NO.

Submission type – Registration:

• Fe: 01-2119462838-24-0381
• Cr: 01-2119485652-31-0091
• Ti: 01-2119484878-14-0055
• Mn: 01-2119449803-34-0142
• Si: 01-2119480401-47-0223
• Al: 01-2119529243-45-0288
• V: 01-2119537418-34-0032
• SiC: 01-2119402892-42-0099
• Ca: 01-2119516038-45-0033
• Mg: 01-2119537203-49-0124
• S: 01-2119487295-27-0222

At LL-resources, our commitment to quality is at the core of our business operations. We strive to provide the highest standards in the trading of commodities, ensuring that our clients receive superior products and services. Our quality policy is based on the following principles:

1. Customer Satisfaction

• Understanding Needs: We work closely with our clients to understand their specific requirements and expectations.
• Customer Service: We are dedicated to providing exceptional customer service, addressing inquiries and issues promptly and effectively.
• Feedback: We actively seek and value customer feedback to continuously improve our services.

2. Compliance, Ethical Standards and Partner Selection

• Regulatory Compliance: We adhere to all relevant laws, regulations, and industry standards in every market we operate.
• Ethical Trading: We conduct our business with integrity, transparency, and respect for all stakeholders and suppliers as well partners.
• Sustainability: We are committed to sustainable practices that minimize environmental impact and promote social responsibility.
• Ethical Conduct: We expect our suppliers and partners to adhere to high ethical standards, including fair labor practices and respect for human rights.
• Rigorous Evaluation: We employ a stringent evaluation process for selecting suppliers and partners, focusing on their ability to meet our quality standards, reliability, and ethical practices.
• Due Diligence: We conduct thorough due diligence, including background checks, financial stability assessments, and reviews of their quality management systems.
• Legal Compliance: We adhere to all applicable environmental laws, regulations, and standards in every region where we operate.
• Proactive Engagement: We engage with regulatory bodies and stakeholders to stay informed about environmental requirements and best practices.

3. Quality Control

• Supplier Selection: We carefully select suppliers based on stringent criteria to ensure the quality and reliability of commodities.
• Inspection and Testing: We implement rigorous inspection and testing protocols to ensure that all traded commodities meet specified quality standards.
• Documentation: We maintain comprehensive documentation for all transactions to ensure traceability and accountability.

4. Continuous Improvement

• Training and Development: We invest in the continuous training and development of our employees to maintain a knowledgeable and skilled workforce.
• Process Optimization: We regularly review and optimize our processes to enhance efficiency and quality.
• Innovation: We embrace innovation and technology to improve our operations and deliver better value to our clients.

5. Risk Management

• Risk Assessment: We conduct thorough risk assessments to identify and mitigate potential risks in our trading operations.
• Contingency Planning: We have robust contingency plans in place to ensure business continuity and resilience.

6. Collaboration and Teamwork

• Internal Collaboration: We foster a collaborative work environment where teamwork and communication are key to achieving our quality objectives.
• External Partnerships: We build strong partnerships with suppliers, clients, and other stakeholders to ensure mutual success.

7. Commitment to Excellence

• Leadership Commitment: Our leadership team is fully committed to upholding and continuously improving our quality management system.
• Employee Responsibility: Every employee is responsible for maintaining quality standards and contributing to our culture of excellence.